Adults Only

It is illegal for anyone who is under 18 years of age to gamble on this site.
In order to avoid unlawful betting, BigPesa reserves the right to carry out checks to verify the information provided. We may undertake searches with a third party for the purpose of verifying that you are 18 or over. Where these checks are unable to verify any customer is 18 or over, BigPesa reserves the right to ask for proof of age. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. To prevent potential misuse if young people have access to a computer with Internet access please keep your account number, username and password confidential.

Responsible Gaming

BigPesa is dedicated to increasing awareness among its customers on responsible betting. Besides, it is affirming its commitment to, at all times, provide a good and enjoyable betting experience to all involved parties at any time. This call for responsible betting is not aimed at denying the players the fun they derive from betting, but is a mature way of ensuring that one stays in control.

Staying in Control

The majority of our customers enjoy the Company entertainment experience. Whilst the majority of people do wager within their means, for some wagering may become a problem. It may help you to keep control to remember the following:
1. Only place bets with amounts what you can afford to lose;
2. Keep track of the time and amount you spend on betting;
Sports betting should be entertaining and not seen as a way of making money; Avoid chasing losses.

If you are concerned that betting may have taken over your life (or someone else's life) then the following questions may help you find out:
1. Have others ever criticized your betting?
2. Have you ever lied to cover up the amount you have used to place bets or time you have spent doing it?
3. Do arguments, frustrations or disappointments make you want to wager?
4. Do you wager alone for long periods?
5. Do you stay away from work or college to wager?
6. Do you place wagers to escape from a boring or unhappy life?
7. Are you reluctant to spend 'wagering money' on anything else?
8. Have you lost interest in your family, friends or pastimes due to wagering?
9. After losing, do you feel you must try and win back your losses as soon as possible?
10. When wagering and you run out of money, do you feel lost and in despair, and need to place wagers again as soon as possible?
11. Do you place bets using all your finances?
12. Have you lied, stolen or borrowed just to get money to place bets or to pay wagering debts?
13. Do you feel depressed or even suicidal because of your wagering?
These questions are provided to help an individual decide if he or she has a problem and needs to seek help.

Getting Help

There are many organizations that can provide support and assistance to individuals who develop a problem with wagering. If you feel this has happened to you, we highly recommend contacting a self-help organization for guidance.

Restriction of Minor/under-age betting

Betting for persons below the age of 18 is prohibited.
How to protect minors from betting:
Your details like deposit, password and username should not be shared with minors.
Your machine should never be left unattended when logged in. Avoid using the “Remember My Password” option on your computer.
Lock your computer with a password so as to limit or deny incidental or accidental access to it.
Enlighten your kids on the risks and dangers of underage betting.
Alternatively, use child protection software.

Measures we have put in place to curb under-age betting:

Every individual signing up for a new account at bigpesa.com must tick a box indicating they are 18 years and above. There is a notification that players under 18 are not accepted.
If you suspect or know of any child betting on our platforms or using someone’s account, notify us immediately via support@bigpesa.com for necessary steps to be taken. Your details will be confidential and your effort will be highly appreciated.

Adhering to limits

All BigPesa platforms have a maximum limit of KSH 40,000 per bet.

Constant review of customer history

To keep tabs on your betting activities on BigPesa, we provide you with easy access to the history of your monthly transactions. Click on “Bet History” on your bigpesa.com account, to monitor the bets placed. In addition, your BigPesa account balance is always displayed on the top right-hand corner of your screen, when you log in to your account.

Last updated on 27-Aug-2018